WELCOME TO WILLOW LODGE
CHECK-IN
We ask that guests use the following times when checking in:
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Day Shift Check-In – 15:00 PM or upon room availability
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Night Shift Check-In – 9:00 AM or upon room availability
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For those checking in outside of these hours, please check in with security for assistance and access to luggage (located across from the front desk)
CHECK-OUT
We ask that guests use the following times when checking out:
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Day Shift Check-out – 7:00 AM
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Night Shift Check-out – 18:00 PM
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We ask that your room is vacant prior to your allocated check-out time
RESERVATION CHANGES
If there are any changes to your reservation shift or dates (ex: Day to Night Shift, overtime, or early departure), please reconfirm all changes with the front desk to ensure that the update has been communicated.
LUGGAGE STORAGE
Luggage storage is self serve, please remember where you stored your bag. Good idea to take a picture of where you placed your luggage.
Please ensure a Suncor luggage tag with your name and badge number are attached with storage luggage (day storage or long-term storage).
While on turnaround, you are permitted to store one luggage bag at camp.
If you are leaving from Main Admin and would like to bring larger items home, please ask the front desk for information regarding FIFO/BIBO luggage transfer service.
QUIET TIMES
Due to the fact that Willow Lodge is a 24-hour lodge, we ask that you please be respectful of your fellow neighbours by keeping the noise to a minimum as your fellow guest may be working irregular shifts.
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Daily Official Quiet Hours are as follows:
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23:00 PM – 5:00 AM
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11:00 AM – 17:00 PM
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KEY CARD SYSTEM
To enter your room, swipe your room key on top of the lock. Your Suncor badge will not open your door as in other lodges.
SAFETY TIPS
For safe sharp disposal, individual sharps containers are available at the front desk and sharp containers are located in all core public washrooms and in each bunk laundry room.
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Be aware of your muster points
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Be aware of your surroundings
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Reach the Front Desk at (780) 215-1015
DO NOT DISTURB
Please place the Night Shift sign on the outside of your door if you are a Night Shift guest. This sign must stay on your door for the full duration of your stay while working Night shift. Upon checkout, please place the sign back inside the door.
The Do Not Disturb sign is only to be used if your room is occupied when you would normally be on shift. For example, in the instance of a sick day, please place the Do Not Disturb sign outside your door.